Welcome
LoanIQ Administrator
As a LoanIQ Administrator you control who can see and edit the debt book, and you keep the portfolio’s users and access correct. You also have full use of LoanIQ itself.
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LoanIQ is part of the Platmetrix family. Product access is gated two ways: the account must be entitled to LoanIQ, and each user needs a per-property access level.
Signing in
Sign in to LoanIQ
On screen
- Open LoanIQ (from the Platmetrix products page, the AssetIQ debt card, or your LoanIQ link).
- Enter your Platmetrix email and password.
- You land on the Portfolio dashboard.
What it does
One Platmetrix login carries across PropIQ, AssetIQ, and LoanIQ — you don’t keep separate accounts.
Needs your input
You need LoanIQ access on your account. If you reach a “not authorized” screen, ask your administrator to grant you LoanIQ access.
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Access levels. For each property you’re granted None, View, or Edit on LoanIQ. View lets you read dashboards and loan files; Edit lets you change loan data. Missing a button or blocked from a page? That’s your access level — ask your administrator.
Access & entitlement
Two layers you control.
LoanIQ access has two layers you manage in Master Admin:
Why it matters: The debt book contains some of the most sensitive data in the company — lender terms, guaranties, covenant status, prepay exposure. Two-layer access (is the account entitled, and does this user have rights on this property) is what keeps that information in front of the right people and away from everyone else, while still letting the team move quickly.
Permission model
Entitlement gates access
A user can only be granted LoanIQ access on properties if the account is entitled to LoanIQ in the first place.
Account entitled to LoanIQ?→then→User granted View/Edit per property→then→What their role lets them do
If LoanIQ is turned off for the account, no one can be granted access and the admin grid is disabled. Turn it on under Entitlements before credentialing users.
Granting LoanIQ access
Per user, per property.
Grant a user LoanIQ access
On screen
- Master Admin → LoanIQ admin tab.
- Find the user, choose the property, set the level.
- Save.
What it does
Sets that user’s loaniq_level (None / View / Edit) for the property, controlling what they can open and change.
Needs your input
The account must be entitled to LoanIQ, and you must be a LoanIQ or master administrator.
What’s sent
Access granted
You now have access to LoanIQ
“You’ve been given access to LoanIQ. Sign in to view your assigned loans and tasks.”
Granting access emails the user a notice that LoanIQ is open to them, scoped to the role you selected. They can sign in immediately.
Why it matters: Granting the narrowest access that lets someone do their job is the single most effective control you have. View for those who only need to read; Edit only for those who maintain the data. Getting this right prevents both accidental edits to loan records and unnecessary exposure of confidential terms.
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For someone who administers LoanIQ, also set their admin tier to loaniq (or master) so they can reach the LoanIQ admin tab.
Roles & rights
Credential the team.
Assign each person a role, then grant the matching access level:
Why it matters: Roles keep access consistent and auditable — so ‘what can this person do?’ has a clear answer, new hires are set up the same way every time, and you can review who holds Edit on the debt book at a glance.
- LoanIQ Admin — Edit; manages loans, users, and access.
- Debt / Portfolio Manager — Edit; adds and maintains loans, covenants, reserves; runs refinance and prepayment analysis.
- Credit Analyst — View with limited edit; covenant tests, prepayment scenarios, reporting.
- Executive / Viewer — View; read-only dashboards.
Reading the portfolio
Know the book you administer.
The Portfolio dashboard is your first screen and your daily read on the entire debt book. The six tiles across the top turn a stack of loan documents into six numbers you can act on:
Why it matters: Debt is usually the single largest claim on a property’s cash flow and the biggest driver of equity risk. These six numbers tell you, in seconds, how leveraged you are, what that leverage costs, when it comes due, and whether anything is out of compliance — the questions that decide whether the portfolio is safe or exposed.
- Total debt — funded balance across all facilities. The size of the obligation you’re managing; the base for every ratio below.
- Portfolio LTV — debt against value. Your cushion. High LTV means less room if values fall and harder refinancing.
- Wtd avg rate — balance-weighted all-in rate. What the debt costs; small moves here swing NOI and DSCR across the book.
- Wtd avg maturity — years to initial maturity. How much runway before you must refinance; short tenor concentrates risk.
- Maturities ≤24 mo — debt due within two years. Your near-term refinancing workload — the thing most likely to cause a fire drill.
- Covenant alerts — breaches and watch items. Where a lender could act; the earliest signal of trouble.
Drill in from the charts
Why it matters: A portfolio number is only useful if you can get to the loans behind it. The clickable charts turn “we have $36M floating” or “$41M matures in 2034” into the exact working list you need to do something about it — without hunting through every file.
Interactive
Two clickable charts open filtered loan lists
These are the fastest way to answer “what’s fixed?” or “what matures in 2034?” and go straight to the facilities that need work.
Click a Fixed/Floating segment→→ loans in that rate category→or click a ladder year→→ loans maturing that year
Edge cases
Things to watch
- Grid disabled — the account isn’t entitled to LoanIQ; enable it under Entitlements first.
- User can’t reach the admin tab — their admin tier isn’t loaniq/master.
- Residents are never LoanIQ users — the app blocks resident accounts at sign-in.