Welcome
You keep the Maintenance module current: pick up work orders, update status as you go, and close them out. Accurate tickets drive the property's SLA score.
Signing in
- Go to your Platmetrix site and open the operator app (the Client login link, or
propiq.html). - Type your email and password.
- Press Sign in.
Checks your credentials and opens your workspace showing only the properties and tools your role allows. Your session stays signed in on that device until you sign out.
You need an account created by your administrator. If you were invited by email, open that invite first and set a password. Forgotten password or no access to a property — your administrator resolves both.
Maintenance module
Open Maintenance — organized by building and unit, with open tickets and SLA scoring.
Working tickets
- Open Maintenance.
- Browse by building/unit or the open-tickets list.
- Select the ticket assigned to you.
Shows the full request so you know the unit, issue, and any notes before you head out.
You need Edit access to change a ticket. If it's assigned to someone else, coordinate before taking it.
Picking up a work order notifies your supervisor that you’ve confirmed the assignment, and sends the resident this heads-up that someone’s on it.
- Open the ticket.
- Change status: Open → In progress → Complete.
- Add a note if useful.
Records where the work stands, which updates the property scorecard and the manager's dashboard in real time.
Update it when the status actually changes — the SLA numbers are only as accurate as your updates. A wrong unit/detail should be noted so the record stays clean.
Each status you set (scheduled, on the way, on hold) emails the resident so they always know what’s happening, and your supervisor sees the same timeline.
- Finish the work.
- Mark the ticket Complete.
Closes the work order; completed-on-time tickets lift the property's grade.
Only close when the work is truly done — reopening skews the SLA history.
Closing the ticket emails the resident that the job’s done, tells your supervisor the ticket is closed, and sends the property manager an oversight copy.
SLA & on-time
The property scorecard partly reflects maintenance: open ticket count and on-time closes. The tile and portfolio dashboard show the open-ticket count live.
Vendors & invoices
Service contracts lists vendors and recurring services.
- Open Service contracts.
- Find the vendor/service.
- Enter the invoice amount and details.
Records the vendor's charge so it flows into the property's expenses and the accountant can pay/track it.
You need Edit access. Confirm the amount against the vendor's actual invoice before logging.
Logging a vendor invoice routes it to your property manager and accounting for approval and payment, linked to the ticket it belongs to.