The resident-facing app — payments, maintenance requests and documents, scoped to one unit.
You handle on-site tasks in Resident Portal; your access is limited to your assignments.
Focus on the parts you use daily; access is set for you by the property.
The Resident Portal is the tenant-facing app: residents pay, request maintenance, and read documents for their own unit.
| Role | What they do here |
|---|---|
| Resident | Pays, requests, reads documents |
| Property staff | Manages requests via PropIQ |
Each role has its own step-by-step handbook in this library — this is the product overview that ties them together.
A resident account is scoped to a single unit and assigned by the property. Requests submitted here flow into PropIQ for staff to work, and confirmations flow back to the resident.
Rent paid, and maintenance requests submitted and tracked to resolution.